ARL
Welcome to ARL with Donau Seguros
At Donau Seguros, we work every day for the sustainable well-being and competitiveness of individuals and businesses. We invite you to allow us to work as a team with all our partners and with you to take care of what matters most: THE HUMAN TALENT OF YOUR ORGANIZATION.
TOGETHER WE ENSURE
TO MOVE FORWARD!
With Donau at ARL, we will primarily support you from the verticals of
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Human Talent
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Legal and Regulatory
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Operating Model
HUMAN TALENT
Education Plan for Care
Our Model: Development of technical, social, and administrative skills and competencies for the people working alongside you, through ARL Sura’s unique educational and pedagogical model in the market. This allows you to take actions to transform behavior and the workplace environment.
How we stand out with Donau Seguros | ARL Sura:
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Inclusion of practical topics in collaboration with other Sura Group companies.
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Offered in two formats: virtual and in-person.
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Experts in our own network and in specialized topics.
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Multiple events across different schedules.
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18 educational programs or areas of knowledge.
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Complete curriculum with nationwide coverage.
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In-person sessions in 34 cities.
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24/7 enrollment via Sura channels.
Extensive Educational Offerings
Virtual: 210 learning units in 1,142 events.
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Virtual Education Plan.
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Deep-dive events, video chats.
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Management of Safe and Healthy Environments (15 cycles).
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General courses and cycles, Risk Management School.
In-person: 52 units in 34 cities nationwide.
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In-person Education Plan.
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Management of Safe and Healthy Environments (7 cycles).
Promotion and Prevention of Mental Health
At Donau Seguros | ARL Sura, we support creating healthy work environments through a set of programs and guides for promotion and prevention—regulatory, specialized, transversal, and integrative—focused on managing psychosocial factors and their effects.
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A comprehensive approach including promotion, prevention, intervention, and rehabilitation.
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Management of psychosocial factors of your employees based on individual and collective workplace environments.
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Wide range of resources, guides, and educational plans on Mental Health and new trends.
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Exclusive partnership with PRAX, a free tool for evaluating human factors in your employees.
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Access to the Comprehensive Mental Health Assistance line via WhatsApp: +57 315 275 78 88.
Management of Safe and Healthy Environments
Donau Seguros | ARL Sura provides expert solutions and advice, enabling legal protection and guiding you step-by-step to achieve an adequate level of development for your Occupational Health and Safety Management System (OHSMS), improving the living and working conditions of human talent.
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For the OHSMS, we provide guidance and a team to maintain permanent risk management through a flexible plan, contributing to employee well-being and company productivity.
Management of Safe and Healthy Workplaces – Specialized Areas
Donau Seguros | ARL Sura develops resources to support affiliated companies in fostering a culture of care and risk prevention for workers, including a Virtual Campus with valuable tools for this sector.
Some specialized areas include:
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Safe Construction
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Hydrocarbons Sector
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Electrical Sector
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Safe Mining
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High-risk Tasks
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Manual Tools
Health Care Model
At Donau Seguros | ARL Sura, we provide support aimed at quick recovery and minimal impact on employees’ professional, social, and family life in case of workplace injuries or illnesses.
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Hospital support, clinical follow-up, rehabilitation, reintegration, SURA specialized centers for workplace accidents, our own network of IPS, and leading institutions as allies.
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Access to full traceability and case management for your employees’ health.
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Support from occupational physicians, providing real-time updates on patient status to reduce uncertainty.
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Extensive healthcare network with national coverage, even in small and remote municipalities, with personalized monitoring.
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Comprehensive rehabilitation program focused on social and occupational reintegration.
BUSINESS COMPETITIVENESS
At Donau Seguros | ARL Sura, we offer solutions that boost your business’s competitiveness.
Business Diagnosis: This is a web-based tool where employers gain insights to manage their workforce risks, improving employee health and well-being as a key factor to enhance business competitiveness.
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Risk Analysis: Helps understand and interpret relevant indicators and information, increasing empowerment and autonomy in risk management, while allowing better analysis of trends and risk mitigation strategies.
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At Empresas Sura, we believe in your business, its potential, and its impact. We know that consolidating it requires great effort, we understand your needs, and we are ready to support you.
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SURA Recognition: Your company can compete for recognition, where not only your Management System will be evaluated, but also the initiatives implemented to improve quality of work life through best business practices.
Reasons to partner with ARL
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Tailor-made solutions: We work by projects, not by the hour. With Donau, we adjust our value proposition according to the specific information of your company, its size, the sector of the economy to which it belongs and its specialty, the organizational culture, the number of workers that make it up, its geographical location and its process in the creation of its SGSST.
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Consulting and support: We all need to learn how to manage risks and train workers. At Donau, we offer you an interdisciplinary team comprised of a company professional, occupational health physician, social and labor reintegration manager, administrative analyst, and health assistant.
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Track record and experience: With Sura, you have the support of more than 70 years working in building well-being for companies and people. With SURA, Donau has the best assistance network nationwide with 99% coverage in the country and on-site care for minor accidents, and we have our own rehabilitation center.
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Risk prevention and management: Using digital tools and solutions, Donau | SURA helps you manage all processes related to income, withdrawals, discrepancies, inaccuracies, account statements, disability registration, and disability payments 12 days after the disability is filed. We are the only ARL (Occupational Risk Administrator) that can reduce the closure of accident cases and track consultations and therapies.
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We adapt to today's world. At Donau, we tailor our value proposition to meet the needs of businesses. That's why we offer health case reviews with ARL Sura, as well as technical-labor meetings where we not only review work accidents and occupational diseases but also common illnesses for review and support in resolving them.
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We are interested in improving every day. Today at Donau | ARL Sura we offer a helpline for psychosocial risk and crisis management with nationwide service, scheduled appointments, and up to 3 sessions with psychologists who determine which specialist to refer you to.
What some of our clients say about ARL
I am extremely grateful to Donau Seguros for all the support and advice they have given our company.
Diego Cristancho
Sapco
I never imagined the company could have so many benefits through the ARL (Workers' Compensation Insurance), I thank Donau Seguros and ARL Sura."
Yordana Cacua
Iveys
Frequently Asked Questions about ARL SURA
About Loss of Work Capacity (PCL)
How long after the evaluation will I receive the report?
When a user is assessed for loss of work capacity, the report will be issued within 30 business days from the evaluation date.
What is ZERO SEQUELAE?
It means there are no compensable sequelae resulting from the work accident or occupational illness.
What should I do if I disagree with the assessment?
The notification letter you receive with the report explains the procedure to follow in detail.
What can I do if I do not receive the notification?
Contact the customer service line according to the city where you are located:
Medellín 4444578 – Bogotá 4055911 – Cali 3808938 – Pereira 3138400 – Manizales 8811280 – Bucaramanga 6917938 – Cartagena 6424938 – Barranquilla 3197938, other cities 01 8000 51 14 14
After the work capacity evaluation, how long does it take to receive the report?
The stipulated time for this notification according to current regulations is 30 calendar days after the evaluation, and it will be notified in writing.
When will I receive a response about the assessment?
After submitting your request to our offices, you will receive a written response within 15 business days. If you do not receive information within the specified period, contact the customer service line 01 8000 51 14 14, option 4-8, to escalate the case to the responsible area.
Where can I request the PCL and/or sequelae assessment process?
You can submit a signed letter requesting the assessment for sequelae or loss of work capacity due to a work accident or occupational illness. Include full name, ID number, updated phone numbers, and correspondence address.
You must attach:
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Copy of your ID
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Complete medical history
Submit it to the nearest ARL SURA office.
Click here to find information about our offices.
What are the requirements to assess Loss of Work Capacity or sequelae?
It is necessary to have completed treatment or been discharged after a work accident or occupational illness.
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Copy of the complete medical history
About Affiliations
How can I get the worker’s ID card and affiliation certificate?
The certificate and ID card can be downloaded by the company or the affiliate without needing a username or password.
Visit www.arlsura.com.co, on the right side of the page under “Certificate and Affiliation Card.” Using the ID number and date of birth, the information can be exported. This procedure can also be done via mobile device.
Can I report multiple worker updates at once?
Yes, through www.arlsura.com / log in / administrative management / my workers / mass processes. You can add or remove up to 10,000 workers at a time and create multiple work centers.
Download the provided templates, fill them completely, save them with a name without special characters, and then upload them.
Can I cancel or delete a worker’s affiliation?
Yes, up to 30 days after registration, as long as the worker has not worked even a single day.
Can I process withdrawals with a date prior to today?
Yes, through the website you can process up to 30 days after the withdrawal date via www.arlsura.com / log in / administrative management / my workers / add and remove / individual withdrawal.
How do I select the worker’s economic activity?
You can follow Decree 1607 of 2002, considering the activity the worker performs and searching by keywords.
How can I modify worker data?
If your company has a username and password, you can modify a worker’s document number via Administrative Management / My Workers / Query and Update / Change Worker ID.
To update other data such as email, address, or salary, use the same path via Update Worker Data / Dependent Worker.
To update the risk class, go to www.arlsura.com / log in / administrative management / my workers / query and update / update data / change worker.
Note: Risk class is selected according to Decree 1607 of 2002, based on the activity the worker will perform.
Can affiliations be made retroactively?
No. According to Decree 1295 of 1994, retroactive affiliations are not allowed. Workers must be affiliated one day before starting work, and coverage begins the calendar day after the company notifies ARL.
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