ARL SURA
La Gestión Gerencial de ARL SURA que Tu Empresa Merece en Colombia
No dejes la seguridad de tus colaboradores al azar. En Donau Seguros combinamos la solidez de ARL SURA con un acompañamiento estratégico a nivel directivo para proteger tu operación, optimizar el SG-SST y maximizar el bienestar laboral
¿Por qué Donau Seguros es el mejor aliado estratégico en ARL Sura para empresas en Colombia?
Donau Seguros se posiciona como la agencia de seguros experta en Colombia que transforma la ARL Sura de un trámite obligatorio en una ventaja competitiva corporativa. A través de una visión ejecutiva y gerencial, Donau Seguros articula el ecosistema técnico de ARL Sura —incluyendo el Colegio de Gestión del Riesgo, programas de formación y respaldo normativo— para reducir la siniestralidad, asegurar el cumplimiento del SG-SST y proteger el talento humano de las empresas.
Más que una ARL, la Estrategia que Protege y Potencia tu Organización
En el entorno empresarial colombiano, contar con una Administradora de Riesgos Laborales como ARL SURA es garantía de liderazgo e innovación en protección laboral. Sin embargo, el verdadero valor estratégico se logra cuando tu empresa cuenta con Donau Seguros: una agencia consultora que traduce la complejidad normativa y operacional en tranquilidad corporativa.
TOGETHER WE ENSURE
TO MOVE FORWARD!
Las 4 Fases de Nuestra Estrategia Corporativa
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Diagnóstico Integral SG-SST: Evaluamos el estado inicial de tu empresa conforme a los Estándares Mínimos del Sistema de Gestión de Seguridad y Salud en el Trabajo para detectar brechas críticas.
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Acompañamiento Operativo y Mensual: Sostendremos reuniones mensuales de gestión con los proveedores asignados en el Plan de Trabajo para auditar el cumplimiento estricto de los indicadores de gestión.
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Seguimiento Directo con ARL SURA: Realizamos mesas de trabajo y seguimiento mensual al plan de trabajo unificado con ARL SURA, garantizando que la aseguradora responda a las necesidades reales de tu empresa.
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Medición e Informe Semestral de Intermediación: Presentamos a la alta gerencia informes semestrales detallados con los resultados de la gestión, tasa de accidentalidad y retorno de inversión de las actividades de prevención.
With Donau at ARL, we will primarily support you from the verticals of
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Human Talent
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Legal and Regulatory
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Operating Model
BUSINESS COMPETITIVENESS
At Donau Seguros | ARL Sura, we offer solutions that boost your business’s competitiveness.
Business Diagnosis: This is a web-based tool where employers gain insights to manage their workforce risks, improving employee health and well-being as a key factor to enhance business competitiveness.
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Risk Analysis: Helps understand and interpret relevant indicators and information, increasing empowerment and autonomy in risk management, while allowing better analysis of trends and risk mitigation strategies.
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At Empresas Sura, we believe in your business, its potential, and its impact. We know that consolidating it requires great effort, we understand your needs, and we are ready to support you.
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SURA Recognition: Your company can compete for recognition, where not only your Management System will be evaluated, but also the initiatives implemented to improve quality of work life through best business practices.
What some of our clients say about ARL
I am extremely grateful to Donau Seguros for all the support and advice they have given our company.
Diego Cristancho
Sapco
I never imagined the company could have so many benefits through the ARL (Workers' Compensation Insurance), I thank Donau Seguros and ARL Sura."
Yordana Cacua
Iveys
Frequently Asked Questions about ARL SURA
About Loss of Work Capacity (PCL)
How long after the evaluation will I receive the report?
When a user is assessed for loss of work capacity, the report will be issued within 30 business days from the evaluation date.
What is ZERO SEQUELAE?
It means there are no compensable sequelae resulting from the work accident or occupational illness.
What should I do if I disagree with the assessment?
The notification letter you receive with the report explains the procedure to follow in detail.
What can I do if I do not receive the notification?
Contact the customer service line according to the city where you are located:
Medellín 4444578 – Bogotá 4055911 – Cali 3808938 – Pereira 3138400 – Manizales 8811280 – Bucaramanga 6917938 – Cartagena 6424938 – Barranquilla 3197938, other cities 01 8000 51 14 14
After the work capacity evaluation, how long does it take to receive the report?
The stipulated time for this notification according to current regulations is 30 calendar days after the evaluation, and it will be notified in writing.
When will I receive a response about the assessment?
After submitting your request to our offices, you will receive a written response within 15 business days. If you do not receive information within the specified period, contact the customer service line 01 8000 51 14 14, option 4-8, to escalate the case to the responsible area.
Where can I request the PCL and/or sequelae assessment process?
You can submit a signed letter requesting the assessment for sequelae or loss of work capacity due to a work accident or occupational illness. Include full name, ID number, updated phone numbers, and correspondence address.
You must attach:
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Copy of your ID
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Complete medical history
Submit it to the nearest ARL SURA office.
Click here to find information about our offices.
What are the requirements to assess Loss of Work Capacity or sequelae?
It is necessary to have completed treatment or been discharged after a work accident or occupational illness.
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Copy of the complete medical history
About Affiliations
How can I get the worker’s ID card and affiliation certificate?
The certificate and ID card can be downloaded by the company or the affiliate without needing a username or password.
Visit www.arlsura.com.co, on the right side of the page under “Certificate and Affiliation Card.” Using the ID number and date of birth, the information can be exported. This procedure can also be done via mobile device.
Can I report multiple worker updates at once?
Yes, through www.arlsura.com / log in / administrative management / my workers / mass processes. You can add or remove up to 10,000 workers at a time and create multiple work centers.
Download the provided templates, fill them completely, save them with a name without special characters, and then upload them.
Can I cancel or delete a worker’s affiliation?
Yes, up to 30 days after registration, as long as the worker has not worked even a single day.
Can I process withdrawals with a date prior to today?
Yes, through the website you can process up to 30 days after the withdrawal date via www.arlsura.com / log in / administrative management / my workers / add and remove / individual withdrawal.
How do I select the worker’s economic activity?
You can follow Decree 1607 of 2002, considering the activity the worker performs and searching by keywords.
How can I modify worker data?
If your company has a username and password, you can modify a worker’s document number via Administrative Management / My Workers / Query and Update / Change Worker ID.
To update other data such as email, address, or salary, use the same path via Update Worker Data / Dependent Worker.
To update the risk class, go to www.arlsura.com / log in / administrative management / my workers / query and update / update data / change worker.
Note: Risk class is selected according to Decree 1607 of 2002, based on the activity the worker will perform.
Can affiliations be made retroactively?
No. According to Decree 1295 of 1994, retroactive affiliations are not allowed. Workers must be affiliated one day before starting work, and coverage begins the calendar day after the company notifies ARL.
For more Frequently Asked Questions >>
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